1. Can you handle Employee Incentive Programs?
   
2. Are you capable of supplying digital photos?
   
3. How do you train your shoppers?
   
4. How do you find shoppers?
   
5. How do you ensure the quality of your shoppers?
   
6. How do I receive a price quote on my situation for a program?
   
7. Are you an International company?
   
8. Can you shop my competitors?
   
9. Can I see a list of some reliable references?
   
10. Will you do test shops for my company before we set up a program?
    
11. Is your relationship with your clients confidential?
    
    

Q1: Can you handle Employee Incentive Programs?  back to top

A: Yes, Employee Incentive Programs will allow your company to reward your best employees and to emulate all of your staff at the same time. Prizes or Monetary Rewards are available. Please visit our employee solutions for more information on how to select one of these programs.

Q2: Are you capable of supplying digital photos?  back to top

A: Yes, we will schedule shoppers with digital cameras to shop your locations and take specific pictures to underline for example the cleanliness of your locations, policy compliance, signage, presentation of your products and more. Please call us at 800.800.2704 for further information

Q3: How do you train your shoppers?  back to top

A: We train our shoppers over the phone and via e-mails constantly in order to ensure a high level of quality for the reports you will obtain from NSS. The instructions for each shop are available online 24/7 for the shoppers to review or print out before they do the shop. Each shopper is constantly monitored for professionalism, quality, accuracy, and turnaround times with ongoing training continuing throughout the relationship with the shopper.

Q4: How do you find shoppers?  back to top

A: Our proprietary database currently has over 200,000 registered shoppers. Occasionally we are required to recruit additional shoppers for a specific project and which point we will utilize various methods to accomplish this task.

Q5: How do you ensure the quality of your shoppers?  back to top

A: Shoppers are selected by level of experience, shopping quality and reporting history, as well as turnaround times and consistency. Shoppers must also demonstrate the ability to follow directions accurately and to quickly respond when needed. We have found that written and phone interviews provide the highest level of quality shoppers.

By developing voice-to-voice rapport, interactive training, and statistical tracking, we can accurately detect those individuals needing additional training or removal from the program. The “quality” of the shopper is derived from their detail/accuracy in observations and lack of bias and conjecture. Utilizing tools such as user-friendly web applications, redundant proofreading and statistical monitoring, we are able to ensure the quality of the data being gathered.

Q6: How do I receive a price quote?  back to top

A: The New Business Development Team is here to answer all of your questions and provide you with the program that will best suit your needs. The NBD Team will also offer you an accurate pricing proposal. Please submit our Contact Request form to be contacted by a member of our New Business Development Team.

Q7: Are you an International company?  back to top

A: National Shopping Service can provide you with excellent service within the US and abroad. Its team of professionals can supervise programs in English, Spanish, and French. NSS is also an exclusive member of The International Mystery Shopping Alliance (IMSA).

Q8: Can you shop my competitors?  back to top

A: Yes, we can use your form as a base model to shop your competitors or create a different form to respond to your needs. Please visit our customer research solutions for more information on how to select this program.

Q9: Can I see a list of some reliable references?  back to top

A: Our satisfied clients are more than happy to offer a reference for our excellent service. Please contact a member of our Business Development department at 800-800-2704 for further information.

Q10: Will you do test shops for my company before we set up a program?  back to top

A: Yes, this will give you a clear idea of how the shops will be handled. The test shops are a preview of the quality and diligence of your future program. Please call 1.800.800.2704 to contact our New Business Development Team the implementation of a pilot program.

Q11: Is your relationship with your Clients confidential?  back to top

A: Yes, our policy ensures 100% confidentiality to our clients.